As LINE’s second branch in Japan, LINE Fukuoka handles a wide range of service-related work and has carried out various initiatives for data-driven customer care, monitoring, and auditing.
We’ll pay special attention to defining essential roles and frameworks for sharing responsibilities at the start as well as designing overall information security measures.
Although this project started small, dashboard users grew to more than 500 in 2.5 years.
This session introduces the data collection, modification, visualization, and analysis necessary for data utilization, as well as examples of initiatives, specific issues, and handling case studies. We’ll also take a look at the current state of essential roles and frameworks for scaling data utilization for data-driven service operations, as well as future prospects.